Some Important Information

Delivery and Pickup Options

We offer the following delivery and pickup methods:

  1. Ready-made delivery service or urgent DIY kits

    • Available to customers within a 50km radius of South Melbourne VIC 3205.
    • Applicable to ready-made terrariums or DIY kits.

  2. Regular or express delivery service

    • Available Australia-wide for all DIY kits (not applicable to ready-made terrariums).
    • See details below for further information.

  3. Local pickup

    • Select the pickup option at checkout, and we’ll notify you when your order is ready.
    • While we usually stock a wide range of terrariums at our South Melbourne store, if you're after a specific shape or style, it's best to order online and pick it up.

Note: During December, the free pickup option will not be available due to space constraints at the store. However, plenty of terrariums will be available to browse and purchase directly in-store.

Delivery Schedule for Ready-Made Terrariums or DIY Kits (within 50km of South Melbourne)

Delivery is available on Mon 23 and Tue 24 Dec 2024.

  • Monday Delivery: Not available. 
  • Tuesday Delivery: Not available.
  • Wednesday Delivery: Order by Wednesday 12pm.
  • Thursday Delivery: Not available.
  • Friday Delivery: Order by Friday 12pm.
  • Saturday Delivery: Order by Saturday 10:30am.
  • Sunday Delivery: Not available.

Please select "Ready-made delivery service" at checkout.

Important: Ensure someone is available to accept the delivery or that we can safely leave the order at your premises to avoid re-delivery fees.

We deliver ready-made terrariums only within a 50km radius of South Melbourne (except for the Eternal range).

Shipping for DIY Kits

Our complete DIY kits are popular and can be shipped Australia-wide. Kits are dispatched via courier every Monday and Thursday. Delivery typically takes 2–5 business days but may occasionally experience delays.

Processing Times vs Transit Times

  • Processing Time: This is the time we need to prepare your order (creating, packing, and getting it ready to ship). Processing typically takes 2 to 5 days but sometimes longer.
  • Transit Time: This is the time it takes for the courier to deliver your order after it has been dispatched.
    • For example, if the estimated transit time is 4 days, this does not include the processing time.
    • Total delivery time = Processing time + Transit time.

How Long Will the Plants Last in the Box?

We understand this is a common concern, especially during busy periods like Christmas. Here’s what you need to know:

  • Plants are carefully packed and can last comfortably in the box for 5 to 7 days or more, depending on conditions.
  • We ensure the plants are well-hydrated and securely packaged to withstand the journey.
  • Once delivered, open the box immediately, take the living plants out, water them once or twice a week (or keep them moist), and place them in a well-lit area away from direct sunlight. The rest of the contents can stay in the box until you’re ready to build the terrarium.

Pickup Information

Pickup is available from our South Melbourne Market store, located in Aisle B.

  • Pickup Times: Wednesday, Friday, Saturday, Sunday (8am–4pm).
  • Please wait until you receive a notification from us that your order is ready for pickup.

Sending as a Gift?

Include your gift message in the "Order Instructions" box at checkout. If you forget, you can send the message via our chat service or email us with your order number.

Can’t Get Ready-Made Delivery?

DIY kits are an excellent way to create your own personalised landscape. Simply follow the provided instructions and set aside about an hour for a fun, creative activity.

If you live outside the 50km delivery range, don’t worry—our DIY kits include everything you need, from base layers to plants, containers, moss, and detailed instructions.

Note: Terrariums are not travel-friendly and cannot be shipped as ready-made nationwide. For customers beyond the 50km delivery range, our DIY kits or Eternal range (shipped ready-made) are ideal alternatives.

Questions?

If you have any confusion or doubts, feel free to email us or use the chat function on our website before placing your order.

Thank you!