Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for a return, your item must be in the same condition that you received it, not tipped due to poor handling and plants are all healthy. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at terrariumlaboratory@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at terrariumlaboratory@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please make sure to do so within 12 hours due to the nature of our products otherwise you'll not be eligible for it.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Usually we do not accept returns for changes of mind, so please make sure that you're 100% happy with the plant choice and the type of container before purchase. However if you're not happy with the item or you bought it for someone else and the person who received the item isn't happy, please get in touch as soon as you can within a seven days from purchased date for exchange possibility for the same value or higher.