Política de envío
Once your order is placed we can deliver on Tuesday each week (Ready-made terrariums that are over $99 only and within 20km) if you order before Sunday 4pm. Please select Local Delivery option at the checkout.
Please note that we only deliver ready-made terrariums within 20km if the order value is over $99. Please make sure that your order value is over $99 if it's a ready-made terrarium, otherwise we'll send it as a DIY kit via courier.
Pick up service is also available whenever our store is open. Our store opening hours are Wednesday 8am to 4pm, Friday 8am to 5pm, Saturday and Sunday 8am to 4pm. Please contact us before you pop in for pickup so we can make sure your order is ready for collection.
If you selected DIY in your order, or if your delivery address is over 20km from South Melbourne Market (regardless of whether you selected ready-made or DIY) your order will be shipped via courier as a DIY kit by midweek (Wednesday or Thursday).
If you're unsure about how to calculate the k's please use Google maps for this. Please see below.
DIY kits are a great way to create your own personalised dreamy landscape. You just need to follow along with the building instructions (if you want to) and allocate a good hour or so for your creative activity. Please don't feel disheartened that we can't deliver ready-made if you live over 20km, you'll have more fun if you order a DIY kit. Don't forget our DIY kits come with everything you need to build up your own terrarium. The complete kit includes all the base layers, plants, the container, moss and building instructions.
Please note if you selected ready-made in your order and your delivery address is over 20km, it'll be delivered as a DIY kit. Please respect our delivery policies. We do appreciate your understanding.
Due to the amount of orders that we receive each week we're unable to contact each individual person who doesn't comply with this policy so we will automatically send your item as a DIY kit via courier. Please don't contact us after you receive your order saying you have received your terrarium as a DIY kit instead of ready-made.
Please note terrariums are not very travel friendly. We can't simply put a ready-made terrarium in a box and send it nationwide. We wish we could, but unfortunately it's not practically possible. Our complete DIY kits are a great way to solve this issue for customers who live over 20km away, or please check out our Eternal range which can be shipped as ready-made terrarium nationwide.
Any confusion, please email us first before placing your order online.